Billing Policy

This Billing Policy explains how credits work, what happens when your available credit balance is exhausted, how Tessryx handles failed subscription payments, and when service or account content may be affected by billing or inactivity. This Policy forms part of the Tessryx Customer Terms of Service ("Customer Terms").

Tessryx LLC ("Tessryx," "we," "us," or "our") recognizes that customers may rely on the Services to operate websites, applications, APIs, and automations used by their own clients and users. For that reason, payment failures are handled through the staged process described below rather than immediate suspension. We also provide progressively more prominent warnings as available credits run low.

Credit exhaustion and payment failure are different events. Credit exhaustion affects executions because no compute balance remains available. A failed subscription payment follows a separate grace and suspension process.

#1. Credits

Tessryx plans include a monthly allocation of credits. A credit is a unit used to measure compute consumption. Current credit pricing and the amount of compute represented by a credit are described on the Tessryx pricing page.

Credits are contractual units used to measure and obtain eligible compute usage within the Services. Except as expressly provided in this Policy or required by applicable law, credits are not currency, stored value, a deposit, or a cash equivalent and do not represent a property interest separate from the Services.

Credits are consumed by executions. An execution includes a workflow run or a direct call to an API template regardless of how it is initiated. This includes an execution triggered by a visitor loading a page, an API request, a scheduled job, a test run from the editor, or a call initiated through the Tessryx MCP interface. The method used to trigger the execution does not change its credit treatment.

Reading and editing a workspace does not itself consume credits. Browsing workspace content, changing a datafile, authoring or modifying a workflow, and saving a draft are not billed as executions unless the activity causes an execution to run.

#Included Credits

On a paid plan, unused credits from the monthly allocation roll over for one additional monthly period. Rolled-over credits remain available through the following month and expire if they are not used by the end of that period.

Credits included with the free tier reset each month and do not roll over.

If you change plans, your included allocation, including any rolled-over amount, is replaced by the allocation associated with the new plan. Credits already used during the current monthly period are counted against the new allocation. If you have already used more credits during that period than the new plan includes, your included balance will start at zero. You will not owe Tessryx for the difference.

A plan change does not affect credits that you purchased separately.

#Purchased Credits

Credits purchased separately from a plan allocation do not expire while your account remains open. They remain associated with your account until used and are not eliminated merely because you upgrade, downgrade, or cancel a paid subscription.

Purchased credits are associated with the account for which they were purchased and may not be sold, transferred, assigned, or exchanged between accounts except where Tessryx expressly permits otherwise.

If you cancel your paid plan without closing your Tessryx account, separately purchased credits remain available after the account moves to the free tier, subject to the features and limits applicable to that tier.

If you voluntarily close your account, unused credits are forfeited and are not refundable except as required by applicable law. Unused credits are also forfeited if Tessryx closes your account because of a breach of the Customer Terms or Acceptable Use Policy.

If Tessryx terminates your account for convenience or permanently discontinues the applicable service, Tessryx will refund the amount you paid for unused separately purchased credits. Included plan credits, rollover credits, promotional credits, and other credits that were not separately purchased are not refundable.

Except for those circumstances, an express refund right under the Customer Terms, or a refund required by applicable law, credits have no cash value and cannot be redeemed or exchanged for money.

#Payment Reversals and Refunded Purchases

If a payment used to purchase credits is later reversed, including through a chargeback, payment reversal, or refund agreed to by Tessryx, any unused credits attributable to that payment will cease to be available. Credits attributable to the reversed payment that were already consumed before the reversal will not be clawed back, and credits attributable to other payments or plan allocations will not be affected.

If a chargeback or other disputed payment is later finally resolved in Tessryx's favor and the applicable payment is restored to Tessryx, any unused credits that were made unavailable solely because of that reversal will become available again.

A payment reversal does not convert credits into currency, stored value, a cash equivalent, or a separate property interest, and does not create a right to redeem credits for money.

#No Automatic Top-Ups or Usage Overages

Tessryx does not automatically purchase additional credits or charge you for additional usage when your balance runs low or reaches zero.

We provide the balance warnings described below, and you decide whether to purchase additional credits or change your plan. You will not receive a charge for additional usage that you did not agree to purchase in advance.

#2. When Your Credit Balance Runs Low

Tessryx provides progressively more prominent warnings as your available credit balance falls. These warnings provide a way to purchase additional credits or upgrade your plan.

These notifications are intended to help you avoid an interruption, but you remain responsible for monitoring the credit balance associated with your account.

#3. When Your Credits Are Exhausted

When your available credit balance reaches zero, executions stop.

Pages that require execution, API routes, scheduled jobs, editor test runs, and calls made through the Tessryx MCP interface draw from the same available credit balance. When no credits remain, those executions stop together rather than moving through the staged payment-failure process described in Section 4.

Reading and editing remain available. You can continue to access your workspace, review and modify content, investigate unexpected usage, and purchase additional credits or change your plan.

#No Overages

Tessryx does not bill you for exceeding your available credit balance. Metering may involve a short processing delay, and an execution already in progress may finish after the available balance reaches zero. As a result, the displayed balance may occasionally fall slightly below zero.

Tessryx absorbs that amount. A negative balance caused by metering delay is not billed to you, carried forward as an amount due, or deducted from your next top-up.

#Content That Continues to Serve

Credit exhaustion stops executions. It does not prevent delivery of content that can be served without running an execution.

Cached pages may continue to serve until their applicable cache period expires. The duration depends on the cache TTL configured for the page. If caching is disabled, which is the default, a page requiring execution stops serving when executions stop.

Published datafiles and media assets continue to serve because they are static resources and do not require an execution merely to be delivered.

If you want appropriate portions of a site to remain available during a temporary credit interruption, you can configure a cache TTL for pages that can tolerate temporarily stale content and use published datafiles for suitable content that can be retrieved without running a workflow.

After a successful top-up or upgrade is processed, affected executions are restored automatically. Credit exhaustion does not itself suspend your account, delete your content, or create an amount owed to Tessryx.

#4. When a Subscription Payment Fails

A failed subscription payment is handled differently from credit exhaustion. A customer whose payment fails may still have available credits and active services. Tessryx therefore uses a staged process intended to give you time to resolve the payment issue before the account is suspended or content is deleted.

The stages described in this Section apply to restrictions resulting solely from a failed subscription payment. They do not limit Tessryx's rights under the Customer Terms or Acceptable Use Policy to suspend, restrict, or terminate access because of fraud, abuse, security risks, legal requirements, violations of applicable terms, or other grounds independent of the payment failure.

The holding page displayed during suspension does not disclose that the interruption resulted from a billing issue. A visitor to a customer site is not necessarily the person responsible for the Tessryx account.

If the failed payment is successfully resolved before deletion, affected service is restored automatically. Tessryx does not charge a reactivation fee or other penalty for restoring service following a resolved payment failure, and you do not need to create a new subscription solely because the account entered the grace, suspended, or dormant stage.

If content has already been deleted following expiration of the applicable retention period, restoration may no longer be possible.

#5. Hostnames During Dormancy

While an account is dormant following a payment failure, Tessryx ordinarily continues to reserve hostnames associated with the workspace so that they remain available if the account is restored.

As provided in the Customer Terms, Tessryx may release a hostname associated with a dormant or overdue account if another person demonstrates control of the DNS for that hostname. Where reasonably practicable, Tessryx will notify the account owner before releasing the hostname and provide an opportunity to respond.

Releasing a hostname removes its connection to the workspace. It does not transfer the workspace, Customer Content, account information, credentials, or other data to the person who establishes control of the hostname.

#6. Free Accounts

Free accounts are subject to the same credit-exhaustion rules described in Section 3. When the available free-tier credit balance is exhausted, executions stop. Cached pages may continue to serve until their cache periods expire, and published datafiles and media assets continue to serve because their delivery does not itself require an execution.

A free-tier customer may purchase additional credits or upgrade to a paid plan. Purchased credits increase the available compute balance but do not change storage, datafile, domain, or other feature limits associated with the applicable plan unless the customer also changes plans.

#Inactive Free Accounts

Because free accounts do not have a payment-failure cycle, Tessryx uses activity rather than payment status to identify free accounts that are no longer in use.

A free account is considered inactive only if, for 90 consecutive days, all of the following are true:

• no endpoint associated with the account receives a request that reaches Tessryx servers;

• no workflow or scheduled execution runs;

• no one signs in to the account; and

• no activity reaches the workspace through the Tessryx API or MCP server.

Requests satisfied entirely from cache do not reach Tessryx servers and therefore do not count as activity for this purpose.

Activity performed through an AI assistant or other authorized agent counts as account activity. You do not need to sign in separately if the workspace continues to be actively used through an authorized integration.

Any one of the activities described above resets the inactivity period.

After 90 consecutive days of inactivity, Tessryx will send a warning to the email address associated with the account. If the account remains inactive for at least another 30 days after that warning, Tessryx may archive associated media and delete the account and its retained content. Accordingly, inactivity-based deletion will not occur earlier than approximately 120 days after the account's last qualifying activity.

The inactivity policy is intended to reclaim resources associated with accounts that are no longer being used, not merely accounts that are no longer being edited.

#7. Cancellation and Refunds

If you cancel a paid subscription, cancellation takes effect at the end of the subscription period you have already paid for unless applicable law requires otherwise. The subscription will not renew, and the account will move to the free tier unless you separately close the account.

Fees are non-refundable except as expressly provided in this Billing Policy or the Customer Terms, as agreed by Tessryx in a particular case, or as required by applicable law. The treatment of included and separately purchased credits following cancellation, account closure, termination, or discontinuation of the service is described in Section 1.

Nothing in this Policy limits any refund, cancellation, or other right that cannot lawfully be waived or restricted.

#8. Resolving Billing Problems

If your service has been restricted or suspended because of a payment issue and you believe the restriction was imposed in error, contact support@tessryx.com. This includes situations where a payment was successfully completed but has not been reflected correctly or where you believe a payment method should have succeeded on retry.

Tessryx will review the account and work with you to resolve the billing issue. Restoration remains subject to successful payment processing and the availability of retained account content.

#9. Changes to This Policy

Tessryx may update this Billing Policy from time to time to reflect changes to the Services, billing practices, operational procedures, or applicable law.

If a change materially reduces a notice period, grace period, retention period, refund right, or other protection provided to you under this Policy, Tessryx will provide at least 30 days' advance notice before the change takes effect, unless a shorter period is required by law or reasonably necessary to address fraud, abuse, security, or another urgent operational risk.

Other changes will take effect in accordance with the amendment provisions of the Customer Terms and applicable law.

#10. Contact

Questions about billing, credits, payment failures, or restrictions imposed under this Policy may be directed to support@tessryx.com.

Tessryx LLC
8605 Santa Monica Blvd #347695
West Hollywood, CA 90069